Our Policies

Alcohol

Arizona liquor laws prohibit guests from bringing alcohol onto the premises. You may purchase beer and wine at the Lodge to enjoy in the cafe, on the deck, or in your room.

Smoking

The Mount Lemmon Lodge is a NON-SMOKING & NON-VAPING property. For the health and safety of our guests, smoking and vaping is not permitted anywhere on the premises, and a minimum $250 cleaning fee is imposed for smoking and vaping inside the room. Additionally, we do not have designated outdoor smoking or vaping areas. Your complete cooperation is expected.

Reservations

For reservations made directly on our website or via phone, a first-night deposit plus lodging tax is required to secure your reservation and will be charged to the Visa, MasterCard, Discover, or American Express card provided. If booking your reservation less than 15 days before your arrival, the entire reservation amount will be charged to your credit card.

The remainder of your balance is due at check-in and can be paid by credit card or cash. Your reservation is not confirmed until your deposit has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provide.

There is a minimum 2-night stay for Friday and Saturday bookings. Holiday or special event weekends many include additional night requirements.

Children are welcome but must be accompanied by a family member and count as a guest in the room. All guest names must be listed on the reservation for your safety in the event of an emergency. Although we love animals, we cannot accommodate pets.

Need us to make a reservation for you? Just give us a call!

Check In/Check Out

Check-ins are from 4:00 pm – 8:00 pm

We will email you the day before your arrival to confirm your arrival time. If you are not sure of your arrival time or will be arriving later than 6:00 pm, please call the Front Desk for further arrangement. If you know that you will arrive after the cafe is closed and would like dinner, let us know by 10:00 am the morning of your check in and will be happy to prepare a bagged dinner waiting in your room. It is rare that we can accommodate an early check-in, but we are always happy to store baggage. Please call to make these arrangements in advance.

Check-out is any time before 11:00 am.

If you need to leave before the cafe opens and would like breakfast, please let us know before 6:00 pm the night before and we will be happy to prepare a bagged breakfast to take with you. A late check-out must be arranged in advance with the Front Desk to assure there is ample time to prepare the room for guests arriving later that day.

Refund/Cancellations

At Mount Lemmon Lodge, we understand that life sometimes throws a curve ball and plans unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on reservations. Cancellations affect us greatly, therefore you must agree to the following cancellation policy at the time of booking:

If your plans change after your reservation is confirmed and you booked directly through our website or via phone, cancellation notice is required 15-days in advance of your arrival date. With this advance notice, we will refund your credit card deposit minus a $50 cancellation fee, per room reserved. The $50 cancellation fee also applies to changes to your arrival/departure date that result in a shorter stay.

Reservations cancelled less than 48 hours prior to your arrival will be charged in full for the first night.

Mount Lemmon Lodge does not take responsibility for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies. We will offer guests a shuttle up the mountain should weather limit the Mount Lemmon Highway to 4-wheel drive or chains.

No refunds are provided for no-shows or weather-related cancellations.

Cancellations MUST be made by phone, not email.

By booking directly with Mount Lemmon Lodge at mountlemmonlodge.com or by phone, you are always better protected.

We highly recommend trip insurance.

A shuttle service is provided during inclement weather to ensure our guests safety from the base of the mountain to the Mt Lemmon Lodge.

Taxes and Fees

A total of 12.05% tax is a combination of local, state and federal taxes in Pima County.

Cleaning fee for damaged property

Cleaning fee for damaged property is $50 in addition to cost of replacement of damaged or broken private property.